Resources related to Complaints

Articles

Patients’ complaints involving ophthalmologists in the province of Ontario, Canada: a 5-year review (June 2020) – Published in the Canadian Journal of Ophthalmology (CJO)

Review of Ophthalmology Medical Professional Liability Claims in the United States from 2006 through 2015 (May 2018) – Published in Ophthalmology

Doctors’ experiences and their perception of the most stressful aspects of complaints processes in the UK: an analysis of qualitative survey data (July 2016) – Published in the BMJ

The impact of complaints procedures on the welfare, health and clinical practise of 7926 doctors in the UK: a cross-sectional survey (January 2015) – Published in the British Medical Journal (BMJ)

CMPA Articles

What to do if you’re notified of a College complaint (March 2018) – For many physicians, a regulatory authority (College) complaint is stressful, but can be managed by speaking with the CMPA, assessing the complaint, and responding professionally and respectfully.

Coping with a College complaint: Suggestions for reducing anxiety (April 2012) – Dealing with the stress of a College complaint is easier when a physician understands the complaint process and receives support, advice, and coping strategies from the CMPA.

Booklet – Seva Canada – Gender and Blindness: Addressing Inequity

Seva Canada is a charity whose mission is to restore sight and prevent blindness in developing countries. Their new Gender and Blindness booklet is updated with research and strategies to overcome the barriers women and girls face in accessing care.

Introduction

Seva Canada and its partners’ research clearly reveals that, in order to achieve our Vision 2020 goals , eye care programs must develop strategies which help us reach the most vulnerable populations – particularly women and girls. We encourage our program partners to disaggregate data by sex, determine gender-specific barriers to increased uptake of services, and study strategies to increase utilization by women and girls. Seva looks forward to collaborating with all international eye care providers to eliminate all forms of inequities in eye care.

To view the Seva Canada booklet Gender and Blindness: Addressing Inequity, click here.