So You Got a Complaint – Now What?!
Getting a complaint can be one of the more stressful experiences for a physician. If you’ve received a complaint, you are not alone! In this webinar, we will explore the do’s and don’ts related to complaints, delve into the experience of receiving a complaint and discover strategies to minimize your risk going forward.
Title: So You Got A Complaint – Now What?!
Date: Wednesday, March 3, 2020
Time: 8:30 pm EST / 5:30 pm PST / 9:30 pm AST
Registration: https://encoreglobal.zoom.us/webinar/register/WN_G3Ps7vvEQaiswm15Dy4xIg
Speakers:
Richard Mimeault, MD, Canadian Medical Protective Agency
Andrea Wheeler, Lenczner Slaght
Yvonne Buys, MD, FRCSC Past-President COS
R. Rishi Gupta, MD, FRCSC – Moderator
Learning Objectives:
At the end of this webinar participants will be able to:
- Review the who, what, where and why of complaints
- Outline the complaint process
- Describe the do’s and don’ts after receiving a complaint
- Discuss the psychological impact of complaints and how to stay well
Accreditation
The webinar So You Got a Complaint, Now What?! is an Accredited Group Learning Activity (Section 1) as defined by the Maintenance of Certification Program of the Royal College of physicians and Surgeons of Canada, and approved by the Canadian Ophthalmological Society. You may claim a maximum of 1.5 hours
Access Details
Join this webinar on March 3. Register online now.
This program was delivered with financial support from an educational grant from provided to the COS by the Canadian Medical Association, MD Financial Management and Scotiabank.
DM Ophthalmology Cross Campus Teaching
![](https://cosprc.ca/wp-content/uploads/2021/02/image.png)
RESIDENT TEACHING – Microbial keratitis: Betting the bugs in 2021! The Cornea in Atopic
Date: Friday February 5, 2021
Time: 9:00 AM – 12:00 PM
Topic: Microbial keratitis: Betting the bugs in 2021! The Cornea in Atopic
Speaker: Dr. Stephanie Watson
Zoom Link – https://us02web.zoom.us/j/86799703436?pwd=Q0s0V3pCOXhhWVEvVHRjNTZDNFVEZz09
Passcode: bKueu6
CCOR Fellowship Information Session Part 1
The Canadian Council of Ophthalmology Residents (CCOR) would like to invite you to their first Fellowship Information Session for the year.
Date: Saturday Feb 6th
Time: 12pm Pacific time (3pm Eastern time).
They have an exciting line up of recently matched R5 residents who have kindly agreed to give a brief overview of their fellowship application experience in the following subspecialties:
- Plastics – ASOPRS
- Plastics – Non ASOPRS
- Uveitis
- Surgical Retina
Please RSVP here:
https://docs.google.com/forms/d/e/1FAIpQLSdMI_0HVP2isDqgX4zBruienV4Tu-arhI4zwL4Gs3jCUHUI6w/viewform?usp=sf_link
The session will be virtual through Zoom and accessible by the link below:
https://utoronto.zoom.us/j/88306889523
RESIDENT TEACHING – Anatomy, diagnostic examination, dry eyes. Immune mediated disorders.
Date: Friday January 29, 2021
Time: 9:00 AM – 12:00 PM
Topic: Anatomy, diagnostic examination, dry eyes. Immune mediated disorders.
Speaker: Dr. Clara Chan
Zoom Link – https://us02web.zoom.us/j/84995099170?pwd=M0Zhay83UmJoTmFnWTd1Vkl4S3I0QT09
Passcode: DvmbQ0
Webinar- The Cornea Surgical Video Learning – Descemet Stripping Only: Current State of the Art
The Cornea Surgical Video Learning Series, co-moderated by Professor Sadeer Hannush (Wills Eye Hospital) and Professor Allan Slomovic (University of Toronto) and their respective Cornea Departments.
Date: February 11th 2021
Time: 7:30 – 9pm EST
Keynote Lecture: “Descemet Stripping Only: Current State of the Art”
- Professor Katheryn Colby, MD PhD
- Elizabeth J Cohen Professor & Chair
- NYU Dept of Ophthalmology
Case Presentations
- Surgical Management of Infectious Scleritis – Dr Thomas Tien
- Keratoprosthesis Melt Repair with LK and Buccal Graft – Dr Larissa Gouvea
- 31-ga Needle Assisted Pupil Cerclage – Dr Buck Bennett
- Corneal Perforation Ab Interno Repair – Dr Nizar Din
Access Details
Register in advance for this webinar:
https://us02web.zoom.us/webinar/register/WN_BKLy_HQITvStS83PPIbFUA
This session will be recorded and placed online for future viewing. Past sessions may be accessed here (entitled Cornea Surgical Video Evening).
https://ophthalmology.utoronto.ca/subspecialty-rounds
RESIDENT TEACHING – Infectious external eye and corneal disease (include neonatorum conjunctivitis)
Date: Friday January 22, 2021 9:00 AM – 12:00 PM
Topic: Infectious external eye and corneal disease (include neonatorum conjunctivitis)
Speakers – Dr. Hall Chew
Zoom Link:
https://us02web.zoom.us/j/85425089490?pwd=MnU1eHIwdllNbWJBVzdDTFUyK2hsQT09
Passcode: P9LbC0
AAO Webinar: Core Ophthalmic Knowledge: Pediatrics Ophthalmology/Strabismus
Topic: Core Ophthalmic Knowledge: Pediatrics Ophthalmology/Strabismus
Date: Jan 28, 2021
Time: 08:00 PM EDT
Learning Objectives:
• Identify gaps in care and target areas for clinical practice assessment and improvement.
• Describe and implement current information on diagnosis and management of ophthalmic problems encountered in everyday practice in core ophthalmic knowledge* for pediatric ophthalmology and strabismus.
*Core ophthalmic knowledge is defined as necessary clinical knowledge expected of all ophthalmologists regardless of practice emphasis area.
Access Details:
Register here for the Webinar.
AAO Webinar: Dx This Live!
Topic: Dx This Live!
Date: Jan 21, 2021
Time: 08:00 PM EDT
Moderators: Ashvini K. Reddy, MD and Gabriela Espinoza, MD
Panelists: Valerie I. Elmalem, MD; Courtney L. Kraus, MD; Olivia L. Lee, MD; Leela Raju, MD; Shameema Sikder, MD; and Kim Winges, MD
Learning Objectives:
• Identify gaps in care and target areas for clinical practice assessment and improvement across the subspecialty spectrum in ophthalmology.
• Describe and implement current information on diagnosis and management of ophthalmic problems encountered in everyday practice.
Access Details: